Return Policy
RETURNS If a product does not fit you or does not work for you, you can return the product(s) to us. Please take into account the following rules which apply to your return.7.1. You have the right to withdraw from our agreement within a period of 14 days from the moment you or a third party appointed by you takes physical possession or the product(s). Although this would help us a lot, you are not obligated to give any reason for your withdrawal nor will we charge you a penalty for such withdrawal (except for the costs referred to in article 7.6).
7.2. You will not have the right to withdraw from our agreement in the event a product is made to your specifications. Any order of products which are not in a size, shape, or material(s) as offered on our Website, will be regarded as an order made to your specifications.
7.3. To exercise the right of withdrawal, you must inform us (by ordinary mail: hello@thetwentyfoursix.com) of your decision to withdraw from the agreement by means of an unequivocal statement. For this purpose, you may use the attached model withdrawal form attached to these terms and conditions, but you are not obliged to do so. It is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
7.4. As we cannot offer exchanges on a product, you will be refunded for the products returned, including the costs of delivery (with the exception of any supplementary costs resulting from your choosing a method of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.
7.5. All refunds will happen with the same means of payment as you used for the original transaction, unless you have explicitly agreed otherwise. If you paid by Paypal or credit card, the refund will be made to your Paypal or credit card account. If you used a gift certificate for your purchase, we will credit the amount to your gift certificate account.
7.6. You must return or hand over the products to us (The Twentyfour Six BV [Putsesteenweg 96
2920 Kalmthout]) without delay, but in any event no later than 14 days after the day on which you communicate your decision to return such product(s). We advise you to use the return label. You can request the label by emailing us to hello@thetwentyfoursix.com
7.7. Return costs shall be borne by you.
7.8. We reserve the right to withhold the refund of the purchase until we have duly received and inspected the returned products.
7.9. You are only liable for any diminution in the value of the products resulting from the use of the products beyond what is necessary to establish the nature, characteristics and functioning of the products. You will be liable for any damage to returned products as a consequence of defect or improper packaging. Items which are returned in a non-sellable condition will not be refunded and will be sent back to you.
7.10. Please keep in mind the following criteria to return any products to us:
- Make sure the product is in perfect condition: no defects, no stains and in the event of fabrics: unwashed;
- Please return fabrics in a waterproof bag or cardboard box closed with tape;
- Please return fragile products in a firm cardboard box filled and make sure the product cannot move around in the box;
- Please keep the receipt of your return to make sure you can provide proof of your return in case a shipment gets lost.
Should you have any other questions, please feel free to reach out by sending an e-mail to hello@thetwentyfoursix.be.